Managing Change Essay Example | Topics and Well Written Essays - 4000 words

Managing Change - Essay Example With change always altering the functionality of organizations, Todnem (2005) proposes the eight step model in an effort to employ change in the association. According to Todnem (2005), this begins with the creation of a sense of urgency for the need for change in the organization that needs to motivate the employees to heed to the crisis that is present in the organization. Change is resultant from a myriad of factors such as proper customer relations, competition with the existing business persons amongst others. After the identification of the change factors, it is the role of the management to come up with a team that would see the implementation of the policies put in place. Next in line should be coming up with a vision that underlies the functionality of the change by the employees, and then communication of the vision must be upheld. Todnem (2005) continues to argue that the process cannot be successful without empowering the employees to overcome the obstacles to change. Sub sequently, the management must come up with methodologies for exulting the accomplishments so as to motivate the employees towards further changes in the organization. Finally, the change can only be of utility through stamping the adopted changes to the culture of the organizations. The example of Wal-Mart can be described as a good example of change well accepted in the company. In as much the company faced a lot of resistance from its employees due to low wages and denial to join the labor union, the management has been making tangible decisions that would see implementation of the company’s decisions. The management has seen the inclusion of employees in improving their skills. According to the founder of the company, Mr. Walton, empowered employees are the major change agents in the organization. In this case, the employers endeavoured to train its employees, after that listened to their suggestions that allowed the company implement the set objectives. In this case, the company has managed to deal with to instil in the workers, the slogan that all is possible with the motivation of the employees. The management has also managed to come up with new technology that has seen the employees have an easier time whilst dealing with the pressures in the company. These programs and moves by the management can be credited to the reasons behind the success of the Wal-Mart stores over decades, due to an established organizational culture (Tcherpokov, 2006). References Tcherpokov, M., 2006. The Eight-stage Managing Process of Major Change. A Quality Management Perspective. [Pdf]. Available at: http://www.freequality.org/documents/knowledge/ManageChange_MiniTutorial_MT%20_2_.pdf. [Accessed on March 29th 2012]. Todnem, R., 2005. Organisational Change Management: A Critical Review. Journal of Change Management, Vol. 5, No. 4, 369–380. Reflective Journal 2 Week 13 The case of the NHS is another example that has led to a study of the need for change in the o rganizations. In light to the NHS case, a lot of changes have been witnessed. The inclusion of the National Health Service in the quest to reduce the costs of delivery of health services can be described as a fallacy that created a situation whereby the consumer spent a lot of money to access the services. With the government aiming at reducing the costs a lot of individuals have incurred whilst accessing healthcare,

Information Technology Strategic Plan Term Paper - 1

Information Technology Strategic Plan - Term Paper Example The objectives are feasible given that digital technology can work for both the clientele and the business The mission statement destined to integrate the needs of the company with those of the target market and understand drivers for loyalty and overall satisfaction guides Great Heights Events Planning Company. The mission statement is stated as follows; â€Å"Our mission is to surpass the expectations of customers and create memories that will last a lifetime. In the process of administering out high-end services, we are guided by the principles of honesty, integrity, and respect for every client or guest on our way. We hope to maximize our outcomes for the sole satisfaction and loyalty of our clientele.† As Greater Heights seeks to gain more traction with customers than before, investment in IT will be inevitable given that the entire industry is investing in the state-of-the-art equipment. The interactions with the ultimate clients and guests are based on the data collected using the information. Then following the strategic plan will outline the current situation of Great Heights in terms of technology and security aspects. The business venture will also entail determining the information technology personnel or roles in place and a SWOT analysis for the same. The goals of the IT strategic plan will be outlined and the positive organizational impacts it will have once it is implemented in Great Heights. Great Heights does not have expansive remote storage and data collection tools for customer information. The company relies on the calls made by customers. The planning department conducts a random survey every month through questionnaires to the guests. The future events are based on the survey provided because customers give an honest opinion about the services and what they expect to get from the company. The company has not yet applied digital tools for collecting customer